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Well, we tried! 🙂
I have been going to Continental Acura for over 15 years. This the 3rd Acura that I have bought from them. Their customer service is unparalleled. They go above and beyond to get the job done. I had a problem with the engine lights alerting for no apparent reason. Even though the diagnostics did not show anything was wrong, they kept investigating until they found the root cause and repaired at no extra cost. Have not had any problems since. Received a call about a recall before I got it in the mail and was able to schedule the appointment right away. Scheduling is easy and I love that they have loaners equipped with I-Pass. They keep you updated on the progress of the service via text, which I appreciate as I am not always able to answer the phone during meetings. Also nice that they are open till 9p. On top of it all, the entire staff is friendly and courteous.
Always the best service from the whole staff
Dan did a great job following up on my service and keeping me informed. The service was accomplished in a reasonable time frame
Simply put, this is my third service and the experience is always top notch professional.
We've purchased both of our current MDX's from Continental Acura of Naperville and have continously had them maintained there. Neil Hoyle and his team have always done an excellent job in taking care of everything the vehicles needed. Neil is professional, courteous and never tries to "oversell" anything that is not needed. Great service, great team..
Excellent customer service!
The service was good and nice people.