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Well, we tried! 🙂
I had my car in for service. The service department is very courteous and professional. I had a great experience with Continental Acura as usual.
One of the best service experiences I had and I will not be going anywhere else in future. Very happy with the service - team is very well trained - special recognition to service team member Rick Pennington for going out of way to explain the issues in detail and providing all options regarding my transmission system warning issue . They were able to resolve the issues quickly and at the same time made me feel like I am their most valued customer in the world while waiting at the lounge.I don’t bother about writing reviews in general - but I was so impressed with the excellent customer focus. I want to recognize Rick and team for customer centricity - not in just slogans but actually practicing it . Keep it up !
Continental Acura consistently provides top level service. The personnel are always helpful and genuinely interested in your needs. Service is always competed as promised and done correctly.
I have had a problem with the malfunctioning sensor with my Arita TL. It has been on and off in the past several months and also triggered the VSA sensor on. Sometimes it happens during my drive on freeways and I felt that I did not get needed acceleration. I drove the car to the dealership without any appointment. Neil and the team identified the problem is the accelerator pedal position sensor did not function. They were able to replace it AND replace rear wheel brake pads and rotors together within three hours. The car now functions so well. Thanks to Neil and his team so now I can drive the car safely!
Always outstanding service. Service Center staff are awesome especially Dan R. I'll be back in 7500 miles.N. Zayed